jjj5 Privacy Policy

This Privacy Policy is issued by jjj5 ("jjj5", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://jjj5.org. jjj5 is the data controller responsible for your personal data collected through the jjj5 website, mobile interface, and associated services.

jjj5 is an online gaming and sports betting platform primarily serving players in Pakistan. We offer cricket betting, PSL markets, live dealer casino games, slots, fishing games, and other entertainment products. All services are provided in English, with Urdu support available through our live chat team.

This Privacy Policy applies to all personal data processed in connection with your use of jjj5, whether you are a registered account holder, a visitor browsing the website without an account, or a player using jjj5 services through any device or browser. By using jjj5, you acknowledge that you have read and understood this Privacy Policy.

jjj5 collects personal data from you in several ways — directly when you register or interact with the platform, automatically as you browse and play, and from third parties such as payment providers and KYC verification services. The categories of data we collect are set out below.

Registration & Identity Data:

• Full legal name as it appears on your Pakistani national ID (CNIC) or passport.
• Date of birth (required to verify you are 21 years of age or older).
• Pakistani mobile phone number (used for OTP verification and account security).
• Email address (used for account communications and marketing if consented).
• Residential address (city, province — e.g., Karachi, Lahore, Islamabad, Faisalabad).
• Username and encrypted password.

KYC & Verification Documents:

• Copy of your CNIC, passport, or driving licence.
• Proof of address (utility bill, bank statement, or official letter dated within three months).
• Source-of-funds documentation (requested for high-value withdrawals under AML procedures).

Financial & Payment Data:

• JazzCash or EasyPaisa mobile wallet reference identifiers.
• Bank account details (HBL, UBL, Meezan Bank, or other Pakistani bank) — retained as tokenised references only.
• Raast or 1LINK transaction identifiers.
• Deposit and withdrawal transaction history denominated in PKR.

Gaming & Betting Activity Data:

• Game session logs, bet history, win/loss records, and bonus redemption history.
• Sports betting selections, odds accepted, and settlement outcomes.
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status).

Technical & Device Data:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, browser type and version.
• Session timestamps, page navigation paths, and interaction logs.
• Cookie identifiers and analytics data (see Section 6).

jjj5 uses the personal data we collect for specific, legitimate purposes directly related to the operation of the platform and our obligations to players. We do not use your data in ways that are incompatible with the purposes listed below.

jjj5 does not use automated decision-making or profiling that produces legal or similarly significant effects on players, except where such processing is required to fulfil AML obligations or fraud detection requirements, in which case you have the right to request human review of automated decisions that affect your account.

Every instance of personal data processing by jjj5 is grounded in one or more of the following lawful bases:

• Contract Performance: Processing your registration data, payment details, and gaming activity is necessary to deliver the jjj5 services you have signed up for. Without this processing, we cannot operate your account.
• Legal Obligation: KYC identity verification, AML transaction monitoring, age verification, and record-keeping are required by gaming compliance standards and applicable financial regulations. We are obligated to carry out this processing regardless of your preferences.
• Legitimate Interests: Fraud prevention, platform security monitoring, technical analytics, and responsible gaming monitoring are carried out under jjj5's legitimate interest in operating a safe, compliant, and well-functioning platform. We have assessed that these interests are not overridden by your privacy rights.
• Consent: Marketing communications — including promotional emails, SMS offers about PSL betting markets, bonus notifications, and new game alerts — are only sent where you have given clear, explicit consent. You may withdraw consent at any time (see Section 11).

jjj5 does not sell or rent your personal data. We share personal data only in the limited circumstances described below, and only with recipients who are bound by appropriate data protection obligations.

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK — your payment identifiers and transaction amounts are shared with these providers solely to process deposits and withdrawals to and from your jjj5 PKR wallet.
• KYC & Identity Verification Partners: Third-party identity verification services receive copies of your CNIC, passport, or driving licence and proof of address to perform automated and manual identity checks on jjj5's behalf.
• Game Software Providers: Game studios and live casino operators whose titles are available on jjj5 may receive anonymised session data necessary to deliver their games. They do not receive your identity or payment data.
• Fraud Prevention & AML Services: Where jjj5 uses third-party risk scoring or AML screening tools, relevant transaction and account data is shared with those services under strict data processing agreements.
• Legal & Regulatory Authorities: Where required by law, court order, or regulatory directive, jjj5 will disclose personal data to relevant law enforcement or regulatory bodies. jjj5 will notify you of such disclosures where legally permitted to do so.
• Business Successors: In the event of a merger, acquisition, or sale of jjj5's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party data processors engaged by jjj5 are required to process your data only on jjj5's documented instructions, maintain appropriate technical and organisational security measures, and not sub-process your data without jjj5's prior written approval.

jjj5 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players use the site so we can improve it. Below is an overview of the cookie categories used on jjj5.org.

Strictly necessary cookies cannot be disabled as they are essential to the functioning of the jjj5 platform. For all other cookie categories, you may withdraw your consent at any time by adjusting your browser settings or contacting [email protected]. Withdrawing cookie consent may affect some functional aspects of your jjj5 experience.

jjj5 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following retention periods apply as a general guide:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five years from the date of the last transaction on the account, or longer if required by applicable law.
• Transaction & Payment Records: Retained for a minimum of five years from the date of each transaction, including PKR deposit and withdrawal records via JazzCash, EasyPaisa, and bank transfers.
• Betting & Game Logs: Retained for a minimum of three years from the date of each session or bet settlement.
• Support Communications: Retained for three years from the date of the most recent interaction on the relevant support ticket.
• Marketing Consent Records: Retained for as long as you hold a jjj5 account, and for three years following account closure, to demonstrate the lawful basis for any marketing communications sent during that period.
• Cookie & Analytics Data: Anonymised analytics data is retained for up to 13 months from collection. Identifying session cookies expire within 24 hours of your session ending.

When personal data is no longer required, jjj5 deletes it securely or anonymises it such that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

jjj5 is an internationally operated platform. Some of the third-party service providers we use — including game software studios, KYC verification partners, and platform infrastructure providers — may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, jjj5 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Safeguards used by jjj5 for international data transfers include:

• Data processing agreements containing standard contractual clauses that bind the recipient to process your data only in accordance with jjj5's instructions and this Privacy Policy.
• Transfers only to recipients located in jurisdictions with data protection standards assessed as adequate for the categories of data transferred.
• Technical measures — including encryption in transit and at rest — applied to all data transferred internationally.

jjj5 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and jjj5 servers is encrypted using industry-standard TLS protocols. The padlock icon visible in your browser's address bar confirms this protection is active.
• OTP-Based Device Verification: Logging into jjj5 from a new device or unfamiliar location triggers an OTP (one-time password) verification sent to your registered Pakistani mobile number, preventing unauthorised access even if your password is compromised.
• Password Hashing: jjj5 passwords are stored as cryptographic hashes. Even jjj5 staff cannot view your plain-text password. If you forget your password, a reset link is sent to your registered email rather than revealing the existing password.
• Access Controls: Internal access to player data is granted on a strict need-to-know basis. Customer support staff can access the minimum data necessary to assist you. KYC documents are restricted to compliance personnel only.
• Regular Security Audits: jjj5 conducts periodic security assessments and penetration testing of the platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: jjj5 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, jjj5 will notify affected players without undue delay.

While jjj5 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your jjj5 login credentials confidential and for logging out of your account when using shared or public devices.

As a jjj5 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". jjj5 will respond within 30 days of receiving a verified request.

• Right of Access: You may request a copy of all personal data jjj5 holds about you. We will provide this in a structured, commonly used format within 30 days.
• Right to Rectification: If any personal data jjj5 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For name or date-of-birth corrections, updated KYC documentation may be required.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other lawful basis applies), or where you object and jjj5 has no overriding legitimate grounds. Note that AML and regulatory retention obligations may prevent immediate erasure of certain data categories.
• Right to Restrict Processing: You may request that jjj5 temporarily suspends processing of your data — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: For data processed on the basis of contract or consent, you may request that jjj5 provides your data in a machine-readable format or transmits it directly to another controller where technically feasible.
• Right to Object: You may object at any time to processing based on legitimate interests, including profiling for responsible gaming monitoring. You also have an absolute right to object to processing for direct marketing purposes.

jjj5 sends marketing communications — including promotional emails, SMS notifications about PSL and cricket betting markets, bonus offer alerts, and new game announcements — only where you have given explicit consent at registration or at a subsequent point during your use of the platform.

You may withdraw your marketing consent at any time through any of the following methods:

• Clicking the "Unsubscribe" link included in any jjj5 marketing email.
• Replying "STOP" to any jjj5 marketing SMS sent to your registered Pakistani mobile number.
• Updating your communication preferences in the account settings panel.
• Contacting jjj5 support at [email protected] and requesting removal from all marketing lists.

Withdrawal of marketing consent does not affect the lawfulness of processing carried out before you withdrew consent. You will continue to receive essential, non-marketing communications relating to your account — such as deposit confirmations, withdrawal notifications, security alerts, and policy updates — regardless of your marketing preferences, as these are necessary for the operation of your account.

jjj5 operates a strict 21+ age policy. The jjj5 platform is not intended for, and must not be used by, any person under the age of 21 years. jjj5 takes its obligations in this regard extremely seriously and implements multiple layers of age verification to prevent underage access to gambling services.

Age verification measures implemented by jjj5 include:

• Date of Birth at Registration: All players are required to provide their date of birth during account registration. Any stated date of birth indicating the player is under 21 years of age results in immediate rejection of the registration.
• CNIC Verification: Pakistani CNIC numbers encode the holder's date of birth. jjj5's KYC process cross-references the stated date of birth against the submitted CNIC to detect inconsistencies.
• Manual Document Review: Where automated checks are inconclusive, a member of jjj5's compliance team reviews the submitted identity documents manually before account activation is permitted.
• Ongoing Monitoring: If at any point during a player's use of jjj5 there is reason to suspect the player may be under 21 years of age, jjj5 will immediately suspend the account pending re-verification.

Where jjj5 discovers that a player under the age of 21 has accessed the platform, the account will be permanently closed, all funds will be returned to the source payment method after deducting any bonuses paid, and the incident will be recorded in accordance with jjj5's compliance obligations.

jjj5 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, applicable law, or regulatory requirements. The current version of this Privacy Policy is always available at https://jjj5.org/privacy-policy, and the "Last updated" date at the top of this page indicates when the most recent revision was made.

Where changes to this Privacy Policy are material — meaning they significantly affect how we process your personal data or the rights available to you — jjj5 will notify you by:

• Sending a notification to your registered jjj5 email address at least 14 days before the changes take effect.
• Displaying a prominent notice on the jjj5 website homepage and login page for a period of not less than 14 days prior to the changes taking effect.

Your continued use of jjj5 after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with the revised terms, you should discontinue use of jjj5 and may request account closure by contacting [email protected].

Non-material changes — such as corrections of typographical errors, clarifications of existing language, or updates to contact information — may be made without specific prior notice, though the "Last updated" date will always reflect even minor revisions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a privacy-related complaint, please contact the jjj5 privacy team through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" so that your message is routed to the correct team. We aim to respond to all privacy-related emails within five working days.
• Live Chat: Available 24/7 on the jjj5 website. For general account and privacy queries, live chat is the fastest way to get an initial response. Complex data rights requests will be escalated to the privacy team from live chat.
• Language: jjj5 privacy support is available in both English and Urdu to ensure Pakistani players can communicate comfortably in their preferred language.

jjj5 is committed to resolving privacy complaints internally in the first instance. We will acknowledge your complaint within two working days and aim to provide a substantive response within 20 working days. If your complaint is particularly complex, we will keep you informed of progress and provide an updated timeline.

If you are not satisfied with jjj5's handling of your privacy complaint after exhausting the internal complaints process, you have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026. The version published on this page is the current and operative version of the jjj5 Privacy Policy.